IT Supporter with drive and interest in Microsoft 365

As we are experiencing an influx of new customers and therefore more exciting tasks, we are looking for a new colleague who is passionate about providing excellent service and professional handling of their daily IT challenges. Our customers are primarily located in the Greater Copenhagen area and they mean everything to us. So are you outgoing and curious about technology, and do you live for the best customer experience? Then you might be our new colleague.

The job

You can expect varied work assignments, and in almost all cases, you should expect a high degree of customer contact. Our customer relationships are personal and we work closely with our customers.

Typical work tasks could be:

• Support and project tasks either at customer sites or from the office.
• Troubleshoot and handle technical IT issues via phone support and email
• Preparation of guides and documentation.
• Installations, upgrades and migrations in Microsoft On-Premises and Cloud-based environments.
• Develop and maintain standards for implementing SOLID-IT services based on the Modern Work Place platform from Microsoft and other relevant tools used to deliver services in SOLID-IT.
• Configuration and migration to Microsoft’s Modern Work Place platform, including Device Management with Intune and Autopilot.
• Active contributor on internal and customer projects.
• Keeping up to date on the technical platform at Microsoft, as well as communicating new opportunities and features to customers and for internal use.
• Help maintain our partnership with Microsoft by continuously taking relevant certifications.
• Delivering 1st class service to our customers.

Your profile

You are expected to have experience as an IT Supporter and have a strong interest in working with the Microsoft 365 platform, as well as a driving licence and a car.

You take responsibility and work systematically and in a structured way in your everyday life, and are ready for new challenges in a small company with a high ceiling. It’s important to us that we’re comfortable and professional, while remembering to enjoy ourselves.

To make everyday life work for both colleagues and customers, we need you to be flexible and willing to embrace routine tasks as well as the slightly more complex challenges, be responsible and independent in order to support customers as effectively as possible.

We offer

For the right candidate, we offer an exciting job with opportunities for professional development. In addition to the best colleagues in the world, we offer salary according to skills, pension scheme, health insurance, lunch scheme, and presentable clothes for when you visit customers.

We believe that motivated employees who are given opportunities and responsibility are the best way to ensure continued customer success. If you want to join our fast-paced service team, don’t hold back.

Are you the one we’re looking for?

If you are interested in this exciting and challenging job, please send an email to job@solidit.dk and attach your application and CV. You must also be able to present a clean criminal record.

We look forward to hearing from you