SOLID IT Plus Plan
The ideal solution for organisations with their own IT department that want external advice on IT operations. Get access to our specialists without the fixed costs of hiring.
The Plus Plan is specially designed for companies with their own IT department or support staff. You handle day-to-day IT support yourself, but want sparring and advice for the heavy stuff. We are your contingency and reaction force when the unexpected happens. We are also the ones who relieve you when needed, so you can go on holiday with confidence. See below what the Plus Plan includes.
IT
Service agreement +
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1 day a month (7.5 hours) we physically visit you – or remotely over the phone if that’s more convenient
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5 weeks of remote holiday relief of your IT department/supporter annually in relation to support, daily operations, backup follow-up, system status monitoring, alarms, tasks, etc.
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Monitoring of selected critical IT infrastructure components. Alerts are sent via email or SMS
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Guaranteed readiness with a 4-hour response time in the event of a serious breakdown of IT infrastructure or business-critical applications
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SOLID IT continuously maintains internal documentation and competences so that we can always provide consultancy assistance during holidays or acute challenges
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This applies to all weekdays between 08:30 – 16:30 (Mon – Thu) and 08:30 – 16:00 (Fri)
How to get started
Fill in the form below and you will be contacted shortly
….psst there is no subscription commitment!
3 reasons to choose SOLID IT
Tailored to small and medium-sized businesses
1. Economy and quality
At SOLID IT, we specialize in IT services and support for small and medium-sized businesses. We know most IT challenges inside out — and we’ve been doing so for nearly 10 years.
We deliver high-quality IT services, support, and advisory solutions that are tailored to your business. Our prices are competitive, and the savings are significant compared to having internal IT resources or continuously hiring ad hoc IT consultants.
With SOLID IT, you get both cost savings and high quality.
2. Business before technology
We believe technology choices should be strategic decisions that strengthen your company’s competitiveness by enabling your colleagues to work more efficiently.
All too often, we see technological possibilities dictate a company’s workflows and processes — driven by an individual’s fascination with a particular technology or a vendor’s latest promotion.
At SOLID IT, we put your business at the center. Our primary task is to think business before technology, ensuring that the IT solutions we recommend support your business goals — not the other way around.
3. The right business model
Our business model is built on delivering high-quality work—accurately and on time. If we fail to meet that standard, we don’t believe your company should bear the cost. We should.
That’s why we go all in on this principle and offer fixed-price agreements for both IT services & support as well as subscription-based solutions bundled into a single package. The opposite model where the provider profits from spending as many hours as possible on a task is not in the company’s best interest. With us, you get a partner who delivers on time and within the budget we’ve agreed on.
“When IT doesn’t work, it directly affects our bottom line”
At SOLID IT, we focus on what’s important to the business
“I have seen Team SOLID IT grow from strength to strength and this comes from their very foundation of excellent technical knowledge of the subject, their personal qualities and highly efficient teamwork”
Vic Menon
Associate Director
MACN
“We are very happy with our co-operation with Solid IT. They are skilled and competent, and are able to understand our specific needs”
Mogens Bjerg
System Administrator
Moment A/S
“The IT support is quite efficient and fast. Together we have found solutions that have resulted in a better IT experience for all our users”
Jan Hoff Larsen
IT Manager
Høiberg
We’re available every weekday to answer your questions.
Right now, as a non-profit organisation, you can get a free IT review.
Here you can find answers to the most frequently asked questions
Didn’t find the answer you were looking for? Contact us on tel. +45 7025 6005 or at info@solidit.dk
We support all common applications used on a typical office PC today. If we were to list them all – the list would be very long. Here we mention the most common ones:
Windows, Office suite, Office 365, Navision, Dynamics CRM, C5, Remote App, Firefox, Java, Flash, Air, Adobe Reader, Skype, Lync, iTunes, Citrix, Internet Explorer, CutePDF, PDF Writer, Google Chrome, Printer, Certificates, NemID, Cisco VPN, VMWare Workstation, Parallels, and many more.
If you have any questions about a specific application that is not mentioned – feel free to contact us
Yes, we can basically do that. We don’t always think it makes sense for the user to have to contact several different places, depending on the application. That’s why we receive all enquiries and distribute them to relevant suppliers – if we can’t solve them.
This is also known as SPOC – Single Point Of Contact.
All operations and support of existing systems and applications are generally included in the agreement. The exception is the implementation of new projects, such as the implementation of a new financial system. This is invoiced separately.
No, that’s not necessary. We take over the infrastructure as it is and through our onboarding process we will streamline the infrastructure to the appropriate level based on your needs. If we encounter critical elements in the infrastructure, they will be discussed with the company through our IT Manager process.
Yes, probably, we provide Antivirus on all clients and servers, as well as backup of all servers and data as part of the agreement. If you already have costs for this today, this will be a future saving.
We have a number of partnerships that we use as a basis for assessing which solutions are best suited to your organisation. It is important to emphasise that we are not “married” to a particular partner, which has a strong influence on our choice of technology.
We think it’s important to constantly orientate ourselves in the market to be able to provide the best advice.
We are partners with Microsoft, Veeam, N-Able, SolarWinds, Dell, IXP Data, VMWare, Uni-tel, Agema and more.
Yes, please write to us and we’ll set up a meeting.
We respond to critical cases immediately – either reported via our monitoring or via our ServiceDesk. Non-critical cases are responded to within 2 hours.
No – our pricing model is very simple. We have chosen to charge a fixed price per month per PC. It’s easier for our customers to work with this pricing structure.
This price includes monitoring, backup, antivirus, support, clients, network, servers, IT manager etc.
We work with major cloud and hosting providers such as Azure, Amazon, Nianet and others. We have chosen not to offer this service through us, but rather to advise our customers on which provider best suits their needs. The prices of cloud and hosting services only go one way – and that is down. These ongoing price adjustments must benefit our customers – directly.
Contact us to learn more about your options with SOLID IT
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Talk to us about the Plus Plan
We’ll walk you through how the Plus Plan supports your daily IT operations.
Fill out the form and you will be contacted within 4 hours on weekdays
If you are in a hurry, you can also click here and call 70 25 60 05