Finally, IT support that fits your NGO – not the other way round

  • Start with prepaid hours bundle, no minimum purchase
  • Terminate at any time, max 3 months notice
  • Permanent contact person
  • NGO Pricing – we understand your reality

Build your own solution with a voucher or subscription. No surprises, no commitment, always the same trusted advisor.

Build your solution

Every day without the right IT partner is costly

73%

Of NGOs paying too much

35%

hours wasted monthly on IT

47%

Of NGOs do not have their IT needs fully covered

On average, Danish NGOs lose DKK 125,000 annually on inefficient IT support. Money that could be used for your purpose.

The figures are based on our own data and experience gathered through more than 10 years of working with NGOs

Do you recognise these IT frustrations?

Most NGOs struggle with the same IT frustrations and you don’t have to.

You are just ticket #47293

Every time you call, you have to explain everything from scratch. No one knows your setup, your mission or your specific needs.

Sudden price increases

“8% price increase due to inflation” – without warning. Every penny spent on IT is a penny less for your purposes.

Person dependency creates vulnerability

One person has all the knowledge about your IT. When they’re sick or quit, you’re left powerless.

Your time is too valuable

The CEO spends hours on password resets. You were hired to make a difference – not to be IT support.

Build exactly the solution you need

Start small with vouchers, scale when you’re ready – always with full flexibility

Why NGOs choose our flexible model

No binding

Pre paid hours bundle with no strings attached. Subscriptions with a maximum cancellation period of 3 months.

Switch at any time

Start with a punch card, upgrade to a subscription. Or switch from Full to Light.

Transparent pricing

No ‘block billing’, no hidden fees. You know exactly what you’re paying for.

Permanent contact person

The same trusted advisor every time. They know your setup, your people, your mission.

Proactive counselling

We tell you what to do – before problems arise. You don’t need to be an IT expert.

NGO understanding

We know every penny counts. That’s why we only give you recommendations that make sense for your budget.

Calculate your potential savings

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* (Expected total savings in the first year)

NGOs that have already found peace of mind

Learn how other value-driven organisations have solved their IT challenges with SOLID IT.

“In our world, IT is not just about data – it’s about protecting human life. That’s why we need partners who understand both the technology and the meaning behind it”

Mads Egede

Head of IT & Facility

IMS

“The most important thing for me is security and trust. We need someone who knows us, listens and makes things work – without us paying for more than we need.”

Helle Bøtcher
Managing Director

Course stairs

“It means a lot to us that SOLID IT has a dedicated NGO program. They understand our financial realities, the need for flexibility, and the importance of strong security without unnecessary complexity. That makes it easy for us to choose them as our preferred IT partner.”

Søren Nedergaard

Workplace Service Manager
VOX

We’re available all week days to answer your questions.
Right now, as a non-profit organisation, you can get a free IT review.

Book a free IT review

How to get started – risk-free

1

Needs assessment

30 minutes

We listen to your challenges and make an honest recommendation – without sales pressure.

2

Choose your model

Same day

Pre-paid bundles or subscription? We’ll help you make the right choice. Start small if you’re unsure.

3

Seamless onboarding

1 – 5 days

We take over everything – even the mess. Document, migrate, train. You’ll only notice improvements.

4

Peace of mind at last

From day 1

Single point of contact, proactive support, no surprises. IT that just works.

Special NGO offers

First month free on all subscriptions or 2 extra hours on first pre-paid hours bundle

  • Free IT review (value: DKK 3,500)
  • Concrete action plan
  • NGO pricing that respects your budget
Design your solution
Microsoft consultant from Solid IT advises a company by writing on a whiteboard

The most frequently asked questions from NGOs

We’ve helped 20+ NGOs and organisations with their IT. Here are the answers to the questions we get asked most often.

With us, you’re not ticket #47293. You have one dedicated contact person who knows your organization, your mission, and your people. We don’t bill in 15-minute intervals, we have no hidden fees, and you can cancel with a maximum of 3 months’ notice. We’re partners — not vendors.

Absolutely! Many start with a prepaid hours bundle to test the collaboration. Once you feel confident, you can upgrade to a subscription. Any unused hours are carried over, and you get a discount on the first month of your subscription.

Correct – absolutely no commitment on prepaid hours. The hours never expire. For subscriptions, there’s a maximum 3-month cancellation period after the onboarding phase. No fine print.

We’re used to that! The first step is always to document and clean things up. We take over the “mess” and streamline it. This is included in the onboarding — no extra costs.

Urgent cases are prioritized first, and we respond within 2 hours to critical incidents (maximum 4 hours according to the SLA). All customers can call our support team, who can immediately escalate the issue to the appropriate consultant if needed.

Absolutely! Many organizations use us as backup, for specialist tasks, or for holiday coverage. Our SOLID Plus Subscription is ideal for supplementing your internal IT team.

We are ISAE 3000 certified and fully GDPR-compliant. We help you meet all requirements which is especially important for NGOs working with sensitive data.

“Your mission deserves professional IT – without compromising on budget or values”

“I started our NGO programme because I saw how NGOs were treated by the big IT houses – as ticket numbers, not as organisations that make a difference.

With us, you get the same dedicated service as a Fortune 500 company – but at a price that suits an NGO. We understand that every penny you save on IT is a penny more for your mission.

Start with vouchers if you’re unsure. Test us out. I personally guarantee that you will have an experience that is completely different from what you are used to.”

Sofus Rossing – CEO of SOLID IT

Let’s talk about your needs

Great NGO discounts and benefits

Most NGOs struggle with the same IT frustrations… and you don’t have to.

Try without risk

Start with 10 hours – no commitment

Order hour bundle

Get personalised advice

30 minutes free needs analysis

Book a video meeting

Call directly

Talk to an NGO specialist now

70 25 60 05

Get 25% off your first voucher or 1 month free when ordering a subscription

Yes please!
  • Microsoft Licences with up to 75% NGO discount
  • NGO discounts and benefits programme
  • Special backup prices for non-profit organisations

IT support services customised to the unique needs of NGOs

Solid IT provides tailored IT support services to NGOs and non-profit organisations throughout Denmark. Our managed services and IT operations solutions are designed specifically for organisations with limited resources but critical IT needs.

Helpdesk and technical support

As your IT partner, we offer everything from helpdesk and troubleshooting to strategic IT consulting and system maintenance. Our IT consultants have in-depth experience with the specific challenges of the NGO sector around IT security, cloud solutions and Microsoft 365 implementation.

Service desk and user support

Our service desk and user support ensure that your employees always receive fast technical support, whether it’s hardware, software, network or servers. We act as your external IT department and take responsibility for your entire IT environment and IT infrastructure.

Customised IT solutions

Our tailored solutions give you exactly the IT organisation you need – from sporadic problem solving via pre-paid hours bundle to full outsourcing of IT operations through managed services. We help member organisations with everything from user management and setup to implementing complex cloud environments and digital systems.

Customised IT solutions

Our security solutions protect your administrative systems and data, while our proactive maintenance ensures stable operations. As specialists in IT support for businesses and organisations without their own IT department, we understand the importance of providing cost-effective IT systems.

Flexible service models

Whether you need emergency troubleshooting, ongoing IT operations or help defining your IT needs, we are your reliable IT partner. Our flexible service models mean you only pay for the services you actually use – from a few hours of technical support to complete IT organisation.